Faq
What is a New York-style cookie?
New York-style cookies are big, thick, and indulgent. They have a crispy exterior and a soft, gooey centre-almost like a brownie. They're often loaded with delicious mix-ins like chocolate chunks or nuts. Some even feature a stuffed centre for extra decadence.
What is the difference between a cookie and a biscuit?
A cookie is soft, thick, and indulgent, while a biscuit is crisp, thin, and more traditional.
How should I store my Mandoh cookies?
Keep your cookies in an airtight container at room temperature-they'll stay fresh for up to 7 days. You can also pop them in the fridge. For longer storage, wrap each cookie individually and freeze them. Frozen cookies will keep for up to 3 months. When you want to enjoy them, thaw and warm them in an oven preheated to 170°C for 5 to 10 minutes.
When can I collect my order?
Collections are on Saturday mornings from 08:00 to 11:00. If you can't make Saturday, you can collect on Monday afternoons from 15:00 to 18:00.
Are Mandoh cookies suitable for vegetarians?
Not all of them. Some of our savoury cookies have animal products like biltong (beef or venison) or salami (which contains pork). Please check the ingredient list to be sure.
Do you offer gluten-free or vegan options?
Not at the moment, but we're working on it!
What allergens should I be aware of?
Our cookies are baked in a kitchen that also handles wheat (gluten), dairy, eggs, soya, sesame, peanuts, and tree nuts. Even if a cookie doesn't contain these, there is a chance of cross-contact.
Do you take wholesale or bulk orders?
Yes! Please email us at order@mandoh.co.za if you'd like to place a large or corporate order.
Can Mandoh do white labelling?
Yes, we can. We offer white labelling for corporate clients who want to sell our cookies under their own branding and packaging. We'll work with you to make sure everything matches your brand and keeps Mandoh's quality and taste. Contact us for minimum order amounts and details. Email: order@mandoh.co.za
Do you have a shop I can visit?
We're currently an online bakery only. But we regularly take part in markets and pop-up events in Cape Town - keep an eye on our social media for dates and locations.
How do I pay for my order?
You can pay online via our website's secure checkout, powered by Yoco. For bigger or corporate orders, we offer a Cash on Delivery (COD) invoice option-you pay when your order arrives. If you have any questions, get in touch with us.
Do you accept returns or exchanges?
Unfortunately, no. Because our cookies are fresh and perishable, we cannot accept returns or refunds unless we have made a mistake with your order.
How do I contact Mandoh?
We'd love to hear from you! Email order@mandoh.co.za, WhatsApp us on 073 107 9719, or reach out via Instagram or our website contact form.
Where are you located?
We're an online bakery based in Protea Heights, Brackenfell, Cape Town. Our kitchen is not open to walk-in customers.
Do you deliver locally?
No, we don't offer delivery at this stage. Customers can arrange their own transport (like Uber) to collect their orders.
Why are some cookie flavours not always available?
We bake fresh daily and rotate flavours to keep things interesting and ensure freshness. This means some flavours may not be available all the time due to batch sizes and ingredient availability.
Why can't I just order just one cookie?
Our minimum order is 4 cookies. Baking our cookies takes time and care, so this helps us work efficiently and ensures you get fresh, high-quality treats every time.
Do you attend markets or pop-up shops?
Yes! We announce all pop-ups on our social media pages well in advance. Follow us to stay updated.
Where can I find ingredients and allergen info?
Ingredients are listed on the website under each cookie's description. Each cookie is also individually packaged with ingredient and allergen info clearly displayed on the back.